Frequently Asked Questions

Yes, providing a backup has taken place between the creation and the deletion. Simply call the Riskenomics Service Desk and they can provide any assistance you need.

A full backup of an organisations data is taken daily and stored at two separate secure locations.

An organisations data is only accessible by users that are authorised by the organisation to access the data using a valid user account.

All Riskenomics hosted servers are maintained in a highly secure data centre facility which is protected by 24x7x365 physical monitored security and CCTV. All relevant security patches are applied in accordance with best practice. The servers are protected by Firewalls and monitored 24/7. All stored data is encrypted during transmission using SSL via HTTPS. All user account passwords are stored in encrypted format.

Yes, we have a library of templates, access to which can made available upon request..

Riskenomics embedded support system provides a comprehensive user guide where you will find most of your support questions answered. In addition to this there is an Administrator’s guide that is made available to individuals who have attended the “Riskenomics Administrators” training course.

Contact us to arrange your upgrade course.

Yes. You can also find information in our user guides (please contact us for a copy) and through our Support area.

Your name, email address, contact number and a clear description of your problem.

Send us a message from the Support area or log a call  on 08000 518159

Take a look at the Latest Updates. If you’re still unable to find the answer to your question then please contact our Support team.

Riskenomics is a web-based dependency modelling tool and as such does not require any application code to be installed on the client side PC’s other than an Internet Browser. If required a detailed server application deployment guide can be supplied upon request.

Yes, Riskenomics is a fully scalable database application allowing concurrent access to suit your needs.

Yes, many of our customers use Riskenomics to manage their business risks which span across multiple locations and therefore facilities.

As part of a client’s ongoing subscription the Riskenomics database will be automatically updated to the latest version at an agreed convenient time as and when new versions become available. 

The Riskenomics Dashboards work on all browsers.
The core application currently works on Internet Explorer 7 and above, and we are currently developing a cross-browser solution.

Yes, go to Internet Options, Security, Trusted Sites and click on the Custom Level button, go to Downloads and ensure that “Automatic Prompting for file downloads” is enabled.

Please contact your internal system administrator or log a call with the Riskenomics Support team.  If you need to speak to someone, then you can log a call directly with the Support team on 08000 518159.